Frequently asked questions
Clear, honest answers to your questions about Niva
About Niva and our approach
Is Niva a medical or clinical diagnostic tool?
No. Niva is an educational awareness tool that helps parents observe everyday behaviors and understand sensory needs. It does not replace direct assessment by a specialist or occupational therapist.
What does Niva's anti-label approach mean?
We do not describe children with words like "stubborn," "badly behaved," or diagnostic labels. Instead, we focus on how the nervous system responds and what sensory needs may be present in each situation.
What is Dunn's sensory processing model?
Dunn's model is a widely used occupational therapy framework that describes how the nervous system receives and processes environmental input — such as sound, touch, and movement.
The check-in and what you receive
What do I need to complete the 2-minute check-in?
No identifying information — such as your child's name, phone number, or email — is required for the initial check-in or summary. You simply answer questions about everyday behaviors you have noticed.
What does the initial summary include?
A non-diagnostic summary of a possible sensory processing pattern, a plain-language explanation of what you may be observing, and three play-based or routine suggestions for home.
What happens if there is a significant developmental concern?
If responses suggest something that warrants specialist review, the check-in pauses calmly and you are guided to speak with a pediatric specialist or occupational therapist.
App, installation, and privacy
How do I install the Niva app?
Niva is available as an Android APK and as a web app (PWA). You can install it on your phone without relying on foreign app stores.
Is my data and my child's information kept private?
Yes. Niva does not collect identifying information about your child (PII) or health records. Website and app data are handled with privacy in mind.
Does Niva cost money?
The initial check-in, knowledge hub articles, and core app features are free. Install the APK or PWA and get one month free access to all features.
How do I report a content concern or technical issue?
Use the contact page or the concern reporting link on the safety page. We aim to respond within 24–48 business hours.